Google Wallet Room Keys | FAQ

Keys in Google Wallet

Q: What is a digital room key in your wallet?

A: A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

Q: How can I tell if I can use a Wallet key?

A: If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

Q: I am not able to add my digital room key to Wallet. What should I do?

A: Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance!

Q: Can I use a digital room key and a physical hotel key card at the same time?

A:Yes, you can use both.

Q: What if I have multiple stays at a hotel?

A: If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.

Q: What happens to my digital room key in Google Wallet if I lose my Android phone?

A: If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google Account Help.

Which devices support digital room key in Google Wallet?

Android: Android 9 or higher with NFC turned on.
Google Wallet: The latest version of Google Wallet app (recommended).